Acceptable Use Policy

Hotel Lobby AI puts the faces from two photos into a video. That only works fairly if the people in the photos have agreed to it. This policy is part of our Terms of Service. It applies to every photo you upload and every video you make.

Photos you may not upload

1. People who have not agreed. Only upload a photo of yourself, or of someone who has agreed to appear in the video.
2. Anyone under 18. This includes photos of yourself as a child and photos of your own children.
3. Public figures. Celebrities, musicians, politicians, athletes, influencers and other well-known people, unless you are that person or have their written permission.
4. Nudity or sexual content. Including partial nudity, underwear and sexually suggestive poses.
5. Images you have no right to use. Someone else's photographs, artwork, logos or characters.
6. Personal documents. ID cards, passports, or images that show another person's private information.

Videos you may not make or share

1. Sexual content. Any video that is sexual, sexually suggestive, or made for sexual gratification.
2. Content that harms children. Anything that sexualises, exploits or endangers minors.
3. Deception and impersonation. Presenting a video as real footage, pretending to be another person, or suggesting that a person or brand said, did or endorsed something they did not.
4. Harassment and defamation. Videos made to bully, humiliate, threaten, stalk or damage the reputation of someone.
5. Hate and violence. Content that attacks people for their race, ethnicity, national origin, religion, gender, sexual orientation, disability or other protected characteristics, or that promotes violence or extremism.
6. Infringing content. Videos that infringe copyright, trademarks, or another person's privacy or publicity rights.
7. Anything illegal where you live or where the video is shared.

You may not

• Try to get around content checks, credit limits or rate limits, for example with multiple accounts.
• Use automated scripts to access the service.
• Attack, overload, probe or reverse-engineer the service, or resell it as a competing service.
• Pay with a card or account you are not authorised to use.

How we check

We may check photos and videos with automated tools and human review, before and after a video is made. A request that breaks this policy is refused. If a request is refused or a video fails, its credits are returned to your balance.

How we enforce this

• We may refuse requests, remove photos and videos, and pause generation on an account after repeated refused requests.
• Serious or repeated violations lead to permanent account closure. Credits already used are not refunded.
• Zero tolerance for content that sexualises minors. One attempt closes the account, and we report it to the National Center for Missing & Exploited Children (NCMEC) or other authorities where the law requires it.
• We cooperate with law enforcement and with our payment providers when we are required to.

Report a problem

• You appear in a video you did not agree to, or your work was used without permission: use the Copyright & Removal Requests page.
• Anything else that breaks this policy: email support@hotellobby-ai.app with "Abuse report" in the subject, a description, and any links or screenshots.